Shipments and returns

The packages are usually sent within 7 working days after the confirmation of payment and are shipped whith a independent transport company with tracking and return without signature. The client may choose another delivery system of his choice under its responsibility and costs, so contact us before choosing this method.

Shipping fees include handling and packing fees, as well as shipping costs. The handling fees are fixed, while the transport rates vary according to the total weight and destination of the shipment. We recommend that you group your items in a single order. We can not group two separate orders separately, and the shipping rates will apply to each one.

Because dealing with products for human consumption, returns are not accepted. If a product is in poor condition, a claim must be made in writing to, following the traceability rules, carry out the appropriate tests on another item of the same lot, guarded for that purpose.